Terms of service

DineAura – Terms & Conditions

Welcome to DineAura — where elegant dining meets everyday style. We specialize in modern, high-quality dinnerware, serveware, and table essentials designed to make every meal feel beautifully presented.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the DineAura website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Business Name: EVELON LIMITED

Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

Registration Number: 79486736

4. Our Offer

At DineAura, we are committed to:

Providing high-quality dinnerware, plates, bowls, serveware, glassware, and table essentials
Displaying accurate product descriptions and realistic images
Maintaining transparent pricing, including taxes and shipping fees at checkout
Keeping product availability updated

5. Order Process

Orders are confirmed after full payment is received.
You will receive a confirmation email after checkout.
Payments are securely processed via trusted third-party providers.
DineAura reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused
Items must be returned in original packaging
Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
Items must be returned in original condition.
Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.
DineAura reserves the right to correct pricing errors.
International customers are responsible for customs duties or import taxes.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting or screen differences.
Minor variations may occur due to manufacturing, glaze finish, material, or craftsmanship.

Issues must be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling
Normal wear and tear
Breakage due to drops, impact, or excessive force
Damage caused by improper washing, cleaning, or storage
Damage from high heat, sudden temperature changes, or misuse in microwave/dishwasher where not recommended

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Delivery may take up to 30 business days, depending on location.
Delays may occur due to logistics, customs, or high demand.
If delivery fails, we may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and secure payment methods.
For payment issues, please contact support promptly.

12. Complaints & Customer Support

Report issues within 7 days of receiving your order.
Our team aims to respond within 14 business days.

Valid complaints may be resolved through:

Replacement
Refund
Store credit, if applicable

13. Dispute Resolution

DineAura aims to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

14. Force Majeure

DineAura is not responsible for delays or failures caused by events beyond our control, including:

Natural disasters
Shipping carrier disruptions
Customs delays
Supply chain issues

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

DineAura reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.