Refund policy

DineAura – Return & Refund Policy

At DineAura, we’re committed to delivering elegant dinnerware and table essentials you can enjoy with confidence. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe
The item is unused and in original packaging
The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, or altered after delivery
Items returned without original packaging
Custom or made-to-order products
Final sale or discounted items
Products marked non-returnable at checkout
Items damaged due to improper handling, drops, or misuse

📝 How to Request a Return

To start a return, contact our support team with:

Your order number
A brief explanation of the issue
Clear photos of the product and packaging,

Once reviewed, we’ll guide you step by step.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional details if needed.

2. Return Instructions

If approved, we’ll provide:

Return address
Shipping instructions

Return shipping costs are the customer’s responsibility, unless:

The item is defective
The item arrived damaged
The wrong item was delivered

3. Refund Issuance

Once your return is received and approved:

Refund will be issued to your original payment method
Processing time: 5–7 business days, depending on provider

📌 Important Notes

All returns must be pre-approved.
Items must be returned in original condition.
Shipping fees are non-refundable unless the item is faulty.
Returns showing signs of use, damage, or missing packaging may be rejected.
Excessive or suspicious returns may be declined.

💬 Need Help?

We’re here to support you every step of the way.
Visit our Contact Us page with any questions, and our team will ensure your DineAura experience stays smooth and worry-free.